Successfully orienting the workforce and delivering excellent customer service can ensure a big payoff in employee commitment, staff retention, customer satisfaction and developing a solid company culture. Learning about the importance of how to improve customer service skills is essential to the efficient employee.
This highly interactive 5-hour course offers the perfect solution to get any employee up to speed. It will help you:
- Understand what customer service is
- Appreciate why customer service is so important for you and your company
- Recognize why complaints are so important and teach you how to deal with them
- Get to know your customer better by helping you become a better listener
- And give you some great ideas on how YOU can deliver excellent customer service