COURSES Overview LEVEL 1 Courses LEVEL 2 Courses

LEVEL 3 COURSES - - Each course takes at least 15 hours to complete and earns 1.5+ Continuing Education Unit (CEU). This level has a 1-1 coaching component added.

TFM 301 - Delegate!! The Art of Delegation ~ Track Management Development

Find a prescription for overcoming common fears of delegation, knowing when and how to delegate work, identifying the best employees for delegated task, and keeping delegations projects on track.

There is an art to delegation. To effectively delegate you should be able to:

  • Define delegation and understand your specific personal barriers to delegation

  • Employ a process to effectively delegate a task

  • Identify which tasks and responsibilities to delegate and which tasks and responsibilities to keep

  • Select and motivate the right person for a delegated task

  • Effectively follow up on and give feedback on a delegated task


TFM 302 - Measure Performance ~ Effective Performance Management ~Track Management Development

Find specific tips for coaching each worker to improve productivity and motivational levels. Learn how to keep good performers on track and when to use criticism and praise successfully.

You manage performance by letting employees know:

  • What is expected of them

  • How they are doing based on those expectations

  • How they may improve on the job

  • When they are doing a good job

Performance management generally involves you and your employees in three stages of a complete review cycle. They include:

  • Performance and development plans

  • Interim coaching and progress reviews

  • Performance appraisal and development review.

This class also cover how to handle criticism, praising and written improvement plans.

TFM 303 - Create Synergy ~ Effective Teamwork; Building High Performing Teams ~ Track Management Development

As organizations continue to discover the benefits of employee teams, those viewed as effective team players will become valuable assets within the work force.

In building a high performing team you need to:

  • Recognize the value characteristics of high performing teams

  • Deliver an effective platform on which to build and develop effective team leadership skills

  • Explore the different team leadership styles

  • Exhibit the skills required for effective communication within teams

  • Examine the capabilities required to lead a team towards constant levels of high performance


TFM 304 - Advanced Communication Skills ~ Track Communication

The advanced communication course places a strong emphasis on practice and process. The instructor gives regular feedback to participants on their speaking and writing and participants are required to produce multiple spoken presentations and written work with particular content or information.

During this course the participant will be exposed to:

  • How we communicate to others and how that process can be misinterpreted

  • How our senses are used to change information

  • How information is observed and evaluated as we receive and interpret it

  • How to identify the thinking patterns of other people by watching their body movements


TFM 305 - Organization and Leadership ~ Track Personal Development

Organization and leadership;are important areas of management;in all businesses. Training and courses help companies establish effective organization and leadership, which in turn helps stimulate innovation, drive change and deliver results in increasingly competitive and complex circumstances.

Gaining an insight to the following will help you develop into a better leader:

  • Results-oriented management

  • The guidelines making up situational leadership

  • The characteristics and differences of a leader versus a manager

  • Different aspects of management at different level within the organization

  • The concept of Manz and Sims “SuperLeadership”

  • Various methods to increase your management and leadership styles, including developing your personal brand, emotional intelligence, developing your own leadership skills, motivating, energizing and inspiring others 



TFM 306 - Emotional Intelligence ~ Track Psychology

Emotions play a role in the workplace. Business decisions should be based on information, logic and calm cool reason, with emotions kept to a minimum. Developing emotional intelligence can help companies be more productive and more profitable.

To understand more about Emotional Intelligence (EI) you need to understand:

  • The difference between EQ versus IQ and how emotional intelligence is defined in business

  • How the emotional brain works

  • The five stages that make up emotional intelligence

  • Competencies for real application of EQ

  • How to put highly-developed EQ skills into practice 


TFM 307 - Motivation Mastery ~ Track Psychology

Being able to motivate a team is not a talent that everyone is born with. Motivating your team can take much effort, mental and physical. Learn how best to work with your team to produce a steady and influential motivational force. Learn what motivates and how to keep up the motivation easily.

To become a motivational master you will need to appreciate:

  • What motivation really is and why it is important

  • Maslow’s, Herzberg’s, McClelland’s, Vroom and others thoughts on motivation

  • The drivers of employee motivation

  • The key to personal drive and motivation and how you can put this into practice

  • How to create your own vision that can help empower, energize, lead and inspire your team 


TFM 308 - Train the Trainer ~Track Optional Interest

Train the trainer is all about preparing new trainers with the necessary critical training skills and introduces even experienced experts to state-of-the-art techniques for delivering powerful training. In order to stay competitive, profitable and productive, the successful business must distinguish the need for continuing, results-driven training programs.

The successful trainer can:

  • Easily recognize the requirements of the role of the trainer

  • Deliver effective training sessions, selecting and using appropriate and effective visual aids

  • Write applicable training objectives

  • Be prepared to deal with all eventualities including difficult situations or challenges that can occur during training sessions

  • Have the ability to effectively evaluate the success of the training using per-determined objectives


TFM 309 - The Mission of Creating a Vision ~ Track Optional Interest

Vision Statements and Mission Statements are the inspirational words selected by successful leaders to clearly influence the direction of the organization. By creating a vibrant mission statement and vision statement, you can motivate your team and give them direction as to how they are expected to behave. It also inspires them to give their best and this influence your client or customers' understanding of the organizations values.

During this course participants will create, or look closely at the current, vision, mission, goals and values for the organization or individual departments. The Mission Statement defines the organization's purpose and primary objectives. Its prime function is internal. The vision statement focuses on both the purpose and values of the organization. Having these can truly be inspiring for the employees.


TFM 310 - Management Transformation ~ Track Optional Interest

Management transformation requires important changes to an organization. This course looks at how to successfully systematize resources for change within the current organization. This course will benefit leaders and identify the effect of change within the organization. This course is directed at senior managers and leaders who are accountable for change programs and projects within their organization.

  • Apply the step-by-step process model for achieving business transformation to your changes

  • Define the circumstances and organization of a business conversion plan

  • Create an effective change team and agree as to what the responsibility is for each participant

  • Use techniques for encouraging, influencing and motivating to get people to change

  • Understand the four components of effective business transformation