COURSES Overview LEVEL 1 Courses LEVEL 3 Courses

LEVEL 2 COURSES - Each course takes 10 hours to complete and earns 1 Continuing Education Unit (CEU)

TFM 201 - Better Management Skills ~ Understanding Leadership Competencies ~ Track Management Development

Looking at leadership competencies and how they fit together, you can gain confidence and a grasp of the leadership role in any situation.

Becoming a leader requires you to understand how to manage people well. To do this you need to:

  • Establish a minimum standard for the knowledge, skills, and abilities of your team

  • Understand and control the motivational requirements of employees

  • Establish a baseline understanding of the skills that are necessary for you to move from being a manager to being a leader


TFM 202 - Coaching Skills: A Guide for Supervisors ~ Inspire and Motivate! ~ Track Management Development

Coaching is a cost effective means for developing and keeping good employees. Participants learn the benefits to be gained from coaching. By using coaching they set up a win-win environment for themselves, the employees and the company.

Checkpoints for efficient coaching:

  • Use information about employees’ performance to analyze how they are meeting established standards.

  • Never assume you know what motivates people: ask them.

  • Develop strategies for dealing with above- and below-average employees

  • Document examples of employee performance regularly.

  • As soon as a new employee starts, establish a documentation file for that employee.

Discover the essentials of coaching, including how to do it, when to do it, and why it is necessary in today's business environment to maximize employee performance.


TFM 203 - Excellent Training Skills ~ Training Methods that Work ~ Track Management Development

Increase your confidence as a trainer. The various methods presented can help you take your training efforts to new levels of excellence.

To create and sustain effective training you would need to be able to:

  • Discuss, describe and evaluate the possible training systems in organizations

  • Understand suitable methods and techniques for identifying training programs and and putting them into place

  • Create basic training plans, and develop resources based on behavioral objectives connected to the organizations business goals

  • Understand the principles of adult learning

  • Recognize the importance of training evaluation and the ROI (return on investment) of training


TFM 204 - Professional Communicator ~ Practical Business Communication ~ Track Communication

Discover how to organize concise, logical messages, deliver good and bad news, develop professional writing habits, and avoid communications that are bland, confusing or culturally insensitive.

To effectively communicate you must:

  • Understand the fundamental principles of effective business communication

  • Efficiently apply simple skills necessary for effective communication

  • Establish ideas in writing and speaking to produce messages appropriately personalized for the topic, objective, audience, communication medium and context

  • Demonstrate clarity, precision, conciseness and coherence in your use of the English language



TFM 205 - More Productivity ~ Meetings that Work ~ Track Personal Development

Find the fundamentals of setting agenda, choosing appropriate settings, encouraging participation and motivate participation in your meetings. Learn about tools that will make you more productive and effectual

To increase the effectiveness of your meetings you need to:

  • Understand how to effectively use an agenda, to document and follow through

  • Decrease the number of unnecessary meetings an organization holds

  • Increase the efficiency of the meeting, saving time people spend in meetings


TFM 206 - Increase Efficiency ~ Getting and Staying Organized ~ Track Personal Development

By developing strong organizational skills you can dramatically improve productivity and self-confidence as you learn to control your environment instead of letting your environment control you.

Helping you to get better organized and increase your efficiency includes:

  • Helping you realize the benefits of better planning, and giving you tools to do this

  • Coming up with a system to ensure that deadlines are met

  • Learning how to prioritize all your tasks


TFM 207 - Resolve Differences ~ Managing Disagreement Constructively ~ Track Psychology

Gain a better understanding how to deal with various conflicts using some guiding principles that give you an insight into different approaches to resolving differences.

To be able to manage conflict effectively you need to:

  • Be able to define conflict and distinguish between healthy and unhealthy conflict

  • Identify expectations of conflict

  • Distinguish between different styles of conflict resolution

  • Understand your preferred style of conflict resolution

  • Apply the steps to win-win conflict resolution

  • Understand how to manage your emotions during conflict


TFM 208 - Mastering Diversity ~ Cultural Diversity in the Workplace ~ Track Optional Interest

Employees from different cultural backgrounds bring a wealth of creativity, insights, and skills to their jobs. It is up to the employers to recognize, cultivate, and value these contributions

Understanding and appreciating cultural awareness includes:

  • A full discussion on cultural awareness and understanding of the influence of cultural differences

  • A better understanding of the cultural challenges facing multicultural workplaces

  • Understanding cultural sensitivity and developing a multi-cultural competence

  • Learning about possible cross-cultural confusions and how to encourage positive cross-cultural working relationships