|COURSES Overview||LEVEL 2 Courses||LEVEL 3 Courses|
TFM 101 - The New Supervisor ~ Introduction to ManagementTrack Management Development
Develop skills to think like a leader, learn how to gain respect and support, find out how to ensure tasks are accomplished on time and experience how to encourage team building.
5 keys to success for managers:
This course gives an overview of: leadership, decision making, change, managing time, productive meetings, delegating and team building and training.
TFM 102 - Empower Employees ~ The Participative Leader ~ Track Management Development
Learn how to develop a more effective participative leadership style and empower employees to reach higher goals while focusing on innovation, commitment, and company-wide participation.
Benefits of Participative leadership:
Participants learn how to inspire employee commitment, involve employees in their own motivation as well as factors related to high performance and the benefits of teamwork.
TFM 103 - Customer Service ~ Is a Quality Standard for 100% Unreasonable? ~ Track Management Development
Successfully orienting your workforce and delivering customer service training can ensure a big payoff in employee commitment, staff retention, customer satisfaction and developing a solid company culture. Learning about the importance of how to improve customer service skills is essential to the efficient manager.
This highly interactive course offers the perfect solution to get any manager up to speed. It will help:
TFM 104 Communication, Listening and Feedback ~ Effective Listening Skills ~ Track Communications
For anyone who wants to succeed in business, becoming an effective communicator is a key goal. Effective listening is an important part of this. Learn how to make effective listening work for you.
Some basics of communication:
This class will give the participant the skills to communicate in productive manner and improve the interactions of people in their departments.
TFM 105 - Reach all Your Goals ~ Goal Management at Work ~ Track Personal Development
This course uncovers the secrets for more productive planning
Some positive outcomes as a result of planning are:
This course provides simple and easily followed techniques that will pay big dividends. The results you can get from faithfully applying the techniques can be dramatic.
Goals can keep you focused. Goals can bring you closer to success. But goals have little value unless you can complete them.
TFM 106 - Increase Efficiency ~ Plan Your Work, Work Your Plan ~ Track Personal Development
Planning gives you direction, clarifies your purpose, stimulates you into action, and improves your attitude and relationships.
We will help you to:
TFM 107 - Great Relationships ~ Effective Interpersonal Relationships ~Track Psychology
Explore tools for developing, refining, and building your interpersonal skills. Get tips on how to build rapport, trust, and respect through better communication, improved listening skills.
People who attend this program will learn a set of principles that will change the way they view their lives as well as their performance on the job. They will grow in self-understanding, confidence, personal effectiveness, and their ability to handle the challenges/opportunities of their personal and workplace lives. Such personal transformation forms the foundation for healthy interpersonal relationships.
TFM 108 - Communication at Its Best ~ Understanding Personality ~ Track Psychology
Understanding more about your own personality will help increase your self-awareness and also how your personality influences interactions with others.
You communicate successfully with other by:
TFM 109 - Change ~ Converting Change into Career Opportunity ~ Track Optional Interest
This thoughtful broad based, personal growth program can take you to either a more significant role in your present organization, or lead you to a better position elsewhere.
In order to not be threatened by change, and understanding of the following is necessary: