COURSES Overview LEVEL 2 Courses LEVEL 3 Courses

LEVEL 1 COURSES - Each course takes 10 hours to complete and earns 1 Continuing Education Unit (CEU)

TFM 101 - The New Supervisor ~ Introduction to ManagementTrack Management Development

Develop skills to think like a leader, learn how to gain respect and support, find out how to ensure tasks are accomplished on time and experience how to encourage team building.

5 keys to success for managers:

This course gives an overview of: leadership, decision making, change, managing time, productive meetings, delegating and team building and training.

TFM 102 - Empower Employees ~ The Participative Leader ~ Track Management Development

Learn how to develop a more effective participative leadership style and empower employees to reach higher goals while focusing on innovation, commitment, and company-wide participation.

Benefits of Participative leadership:

Participants learn how to inspire employee commitment, involve employees in their own motivation as well as factors related to high performance and the benefits of teamwork.

TFM 103 - Customer Service ~ Is a Quality Standard for 100% Unreasonable? ~ Track Management Development

Successfully orienting your workforce and delivering customer service training can ensure a big payoff in employee commitment, staff retention, customer satisfaction and developing a solid company culture.  Learning about the importance of how to improve customer service skills is essential to the efficient manager.

This highly interactive course offers the perfect solution to get any manager up to speed. It will help:

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